SapphireJewelry.com has a thirty (30) day customer satisfaction guarantee for a full refund or tell us what we can do to make the purchase satisfactory, sometimes it is just a minor change like earring backs type or even a slight design change. All loose diamonds carry a 7 day return guarantee due to the nature of the diamond business. The original stone with all certifications must be returned within 7 business days. You may return any item within 30 days from purchase and all return items must be in a re-sellabe, original condition. Please specify your name and address plus a day time phone. Shipping and Handling will not be refunded. SapphireJewelry.com warranties all merchandise against defects in manufacturing and workmanship. SapphireJewelry.com is not responsible for those items subjected to excessive wear, abuse, or physical damage whether accidental or otherwise. Additionally the insurance and protection of your merchandise is solely your responsibility. We shall include with every purchase a complimentary insurance appraisal and application for jewelry insurance. SapphireJewelry.com shall not be held liable for any loss, theft, or resulting damages whatsoever that may occur. All custom design jewelry will incur a 20% restocking fee if we cannot satisfy your additional design changes. Custom designs are done step-by-step with clients and in rare cases a client may change there mind on a complete jewelry design and cancel the order after more than 75% complete....this type of "cancellation of services" will result in a 20% restocking fee. See details in our Returns/Exchange and Insurance/Liability Policies.

SapphireJewelry.com has created this privacy statement in order to demonstrate our firm commitment to privacy. Personal information is used to send orders and information about our company to our customers. The customer's information is also used to get in touch with the visitor when necessary to verify the order. WE DO NOT SELL OR SHARE ANY CLIENT INFORMATON WITH ANYONE OUTSIDE OF THE SapphireJewelry.com WEBSITE.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. We utilize industry standard SSL encryption when accepting your credit card information during our online checkout process, unless you specifically choose the non-SSL encryption version of our order form. In addition, with the CyberCash secure e-commerce system, your credit card information does not reside on our server. Instead, once you submit your order, your credit card information is immediately encrypted (or scrambled) and this encrypted series of numbers goes directly to the CyberCash server for de-encryption (unscrambling) and then verification of credit card authenticity, address verification and card members account balance. If your credit card information is authorized then a message goes back to the merchant without any credit card information. The merchant is informed that the transaction is approved or not approved. The chances of your credit card information being stolen from your order processing (you placing an order) is very remote if not impossible. It has been shown that your credit card information is more likely to be compromised from your last visit to your local restaurant than through a secure internet transaction.

SapphireJewelry.com accepts many forms of payments such as Visa, Mastercard, American Express, Check Cards or Discover; personal checks, money orders and cashier checks. All personal checks, money orders and cashiers check must have a Drivers License Number on them and will be processed through Telecheck. We also can ship COD under $500.00 and will accept Bank or Western Union Money transfers..

SapphireJewelry.com offers only the finest quality fine jewelry and all rings purchased through SapphireJewelry.com are sized for free. From time to time, some service or repair may be necessary. For sizing, alterations, or repairs, please contact our customer service department. Any alterations made prior to the 30-day return period by another jeweler will void your ability to return the item.

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SapphireJewelry.com is proud to offer the finest quality diamonds available. A diamond grading report from the Gemological Institute of America (GIA) or the American Gem Society (AGS) will accompany our loose diamond inventory. These laboratories are recognized around the world as the finest in gemological education and gem grading. However, diamond grading is subjective. SapphireJewelry.com guarantees that the diamond sold matches the stone described by the grading report (i.e. that the diamond is the same one graded by the laboratory). We do not guarantee the accuracy of any diamond-grading laboratory. SapphireJewelry.com, its appointees, and agents are not responsible for possible dissimilarities and/or differences that could appear from repeated examinations or as a result of other methods applied. SapphireJewelry.com presents these Grading Reports to the client solely for his own use and shall not be held responsible for any claim whatsoever that may be made on the basis of these evaluations.

SapphireJewelry.com presents our evaluations/appraisals in accordance with the scientific methods applied during the examination. SapphireJewelry.com,, its appointees, and agents are not responsible for possible dissimilarities and/or differences that could appear from repeated examinations or as a result of other methods applied. SapphireJewelry.com presents these appraisals/evaluations to the client solely for his own use and shall not be held responsible for any claim whatsoever that may be made on the basis of this evaluation.

SapphireJewelry.com does not endorse or make any representations regarding the accuracy or reliability of the information and content contained on this site. SapphireJewelry.com reserves the right to correct, update, modify, or otherwise change the terms and conditions of sale, information, and prices at any time at our sole discretion and without notice. SapphireJewelry.com nor its agents, affiliates, or employees shall be liable for any indirect, incidental, punitive, or consequential damages arising directly or indirectly from the use of any of the information contained in or received from this site. Appraisals, grading reports, and certificates are subjective and may vary as to qualities and descriptions depending upon the agent, laboratory, or appraiser and the scientific methods applied. You hereby acknowledge that the use of this site and its resources, information, and services shall be solely at your own risk. SapphireJewelry.com, its products, images, logos, and all other items contained in this site are protected by US and international copyright and trademark laws. It is expressly prohibited to reproduce, use, modify, or in any way display or distribute this information without permission. You further covenant and agree that these conditions cannot be modified by any oral statements between the parties or by any other dealings between the parties. You further covenant and agree that venue and jurisdiction for the resolution of any dispute arising under or relating in any way to merchandise purchased from this site or the use of any information contained in this site shall be in Oklahoma County, Oklahoma, USA.