Payment Information

We accept all major International Credit Cards - American Express, MasterCard, Visa and Discover as well as checks, money orders and cashier checks in US dollars and wire transfers.  

Special requirements apply to the use of Credit Cards as a form of payment.  You must comply full with these requirements for your payment to be accepted.  

Checks, money orders or cashier checks should be sent to the address below and be made out to "J Thomson Custom Jewelers, Inc.".  We recommend you send your checks, money orders or cashier checks via Federal Express, courier or air mail.  

To arrange a wire transfer, please contact us at 1-800-376-6725 for US or Canada residents. International customers call us at 001-405-495-6610.

SPECIAL REQUIREMENTS.  

Due to the high value of items sold on this site, we have a special requirement for payments made by Credit Card.  You must supply a facsimile image of both the front and back of the Credit Card you are using to make your purchase as well as a signature the same as that which appears on the card adjacent to the copy of the card. You must also put your order number on the copy. 

All the numbers both on the front and the back of the card must be clearly visible in the copy for an accurate verification. If we can not verify the numbers and signature, the order will not be shipped. 

See the example copy of what we require, below.  You can fax this to us on 405-495-6611, scan and e-mail to us at gems@customfinejewelry.com or snail mail to J. Thomson Custom Jewelers 5770 NW Expressway, Suite 101 Oklahoma City, OK 73132

Placing an Order

You can place an order in any of the following ways:

• Secure Online Order Form (CyberCash Transaction)

  • U.S. & Canadian Customers ONLY!

  • (requires SSL web browser such as Netscape 2.01 or Microsoft's Internet Explorer 3.0 or higher)

  This form will open in a separate window in these browsers noted above.

• Online Order Form

  • U.S. & Canadian Customers ONLY!
    

• Phone (toll free in U.S. and most of Canada)

• Fax (in U.S. and Canada)

• Mail Services

• E-Mail

International Customers

Shipping to an address outside the United States or Canada CAN NOT use the online order form or secure server technology, since we need to give you a quote for shipping/customs specific to the delivery country. All International Orders are expedited with Bank Transfers or Pre-paid International Money Orders in US Dollars. Credit Cards can be accepted but only with the issuing bank contact information to verify your identity, card authenticity and delivery location. This rather drastic procedure protects you and us from the rising tide of fraud in International Credit Card transactions. Once we contact your bank and verify your card and your identity the transaction can be processed. All Duties and Custom Fees are paid by the recipient (or buyer) and will be predetermined before payment and shipment. FedEx and US Global Priority Mail services are the preferred delivery methods.

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Order by Telephone

To place an order by telephone with a credit card, call toll free at 1-800-376-OPAL or 1-800-654-3259 International customers can reach us at 001-405-495-6610. Our hours for ordering by telephone are:

Tuesday to Saturday

10:00am - 6:00pm Central Standard Time (If we do not answer leave a message on Call-Notes and we will return your call ASAP)

Please have ready the following information when you call:

• Your credit card number and expiration date

• Credit card billing address and name as it appears on your card

• If you want your order shipped to an address different from your billing address, please have that address ready

• Also please have ready the following information about the items you're ordering:

  • Item number or page location or picture graphic name

  • quantity, ring sizes, chain lengths, chain types

  • item description, ring and gem type etc.

  • item price on website, we will provide any sales discounts

  • gold color preference and gold kt (10, 14, 18) or silver, platinum

Custom Orders can be discussed at this time when Jeff Thomson is available, be aware most custom orders are 1 to 3 weeks for completion

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Order by Fax

You may order by fax only by credit card. You can print the form located at Memo Services. Then you can fax it 24 hours a day to: 1-405-495-6611 (international customers, please fax 001-405-495-6611). Address your fax to "Internet Order", and please be sure to include the following information:

• Your credit card number, expiration date, and your signature

• Credit card billing address and name as it appears on your card

• The shipping address (if different from your credit card billing address)

• A telephone number and times you can be reached, home and work

• Your fax number, in case we need to fax you back with questions

• Your email address and Company name if order is to be sent to work

• Item number, or web page location, or item graphic name

• quantity, ring sizes, chain lengths, chain types,

• item description, or web page, or item picture graphic name

• item price, we will apply any sales discounts at that time and fax back

• gold color preference and gold kt (10, 14, 18) or silver, platinum

• stone sizes, stone shapes, if appropriate

Custom Orders can be requested at this time and Jeff Thomson will call or fax back information, be aware most custom orders are 1 to 3 weeks for completion

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Order by Electronic Mail

Domestic and Canadian orders can be sent through electronic mail to gems@customfinejewelry.com.

International orders require a separate shipping, customs, duty quote from our International Ordering Department which can be reached by email at gems@customfinejewelry.com. When placing an order being shipped to an international address, we will prepare a quote for shipping, customs and duties to your location and contact you, through email, with the costs for shipping your order. Depending on the country, there will have a choice of shipping methods (FedEx, surface mail, UPS, global priority mail, etc.) After you receive the shipping quote you will need to reply to approve the shipping cost for the method you choose.

When ordering through electronic mail please include the following information:

• Your credit card number and expiration date
  We do not accept C.O.D., check or other payments through electronic mail

• Credit card billing address and name as it appears on your card

• The address to ship to (if different from your credit card billing address)

• A telephone number at home and work, when to call

• Your fax number, in case we need to fax you

• Your valid email address (not bigfoot, not yahoo, not usa.net...the REAL one)

• Item number, or web page location, or item graphic name

• quantity, ring size, chain type, chain length, chain type etc.

• item description, stone sizes, shapes, color preferences, etc

• item price we will supply any sales discounts and fax back info

Opals International will respond to all orders sent through electronic mail within 24 hours or less. You will receive a confirmation of your order, with final total through email after it has been processed.

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Order by Postal Mail

When placing an order by postal mail, J Thomson Custom Jewelers, Inc.can accept payment by check, cashiers check, bank check, money order, credit card or gift certificate.

Since international orders require us to generate a shipping quote, we recommend placing orders shipped to international destinations by telephone, fax, or email.

When sending your order through the postal mail please make sure to include the following information:

• If paying by credit card, your credit card number, expiration date and billing address and name as it appears on your card

• The address to ship to

• Telephone numbers and times you can be reached

• Optionally, your fax number or email address

• Item number or web page or picture graphic (print page and send)

• quantity, ring sizes (go to local jeweler to double check ring size)

• item description, item size, stone shape, metal type, gold karat

• item price, we will apply any sales discounts and issue a credit with order

• stone color preferences, light, medium, dark, and shapes

Send your order to:

J Thomson Custom Jewelers
5770 NW Expressway, Suite 101
Oklahoma City, OK 73132
(405) 495-6610 FAX (405) 728-1914

We process most postal mail orders the same business day they are received, unless ring sizing are needed or stone quality must be changed or casting done.